Withymoor Surgery

Charging 0.60 for 15 second call, did not get through to cancel appointment for ill mother
Feb 22nd, 2023

Never had any problems, always been seen very quickly and given anything I need very promptly! Find using their online system very easy and effective
Feb 18th, 2023

Very good surgery
Dec 27th, 2022

Noce doctors
Jul 12th, 2022

Very poor service received today. I called last week to order a repeat prescription. The Receptionist advised it had been ordered and sent to the Pharmacy and would take 48 hours to be available at the Pharmacy. The Receptionist was very abrupt with me and cut me off in the middle of asking a question. However, I presumed the order had been processed correctly and waited a few days. I called the Boots Pharmacy attached to Withymoor/Squires Court Surgery today to enquire whether my prescription was ready to collect. The Pharmacy advised they had not received a prescription for me and advised to ring the Surgery to check. After waiting over 20 minutes to get through, I explained the issue and was told that my prescription had been sent to my previous Pharmacy where I used to live (in a town over 60 miles away). That was it, no apology for their mistake or even an offer to resend my prescription to the correct Pharmacy. The Receptionist advised to ring Withymoor Surgery back and dial option 4 instead meaning I would have to wait in another long queue to re-order my prescription. No offer to pass my call through to the correct team even though this was not my mistake. I found this service very poor and as a working parent I do not have time to make endless phone calls, going round in circles, chasing people up and correcting other peoples mistakes. I would give 0 Stars if possible.
Feb 12th, 2022