D S L

This is not a FCA regulated Debt recovery company, if you don't like how they operate, you can complain to no one about it. My vet charged me an undisclosed 15% on an unpaid bill, a bill unpaid at that point for 14 days, they rang me on the 13th April telling me i owed them money for an excess as my insurer hadn't settled the full bill, I asked for an invoice, it arrived early May with a late payment fee added, effectively turning it into a credit agreement, the longer i take to pay, the more i owe. a 300 bill turned into 400 within a month. I complained to my vet who said they had already passed the debt to DSL, at this point my bill was 28 days old. I asked DSL who can i complain to about the extra charges of almost 100 on a bill that was 4 weeks old but because DSL are operating without the obligatory FCA regulation, I can complain to no one other than another mickey mouse company. I suggest anyone dealing with this company contact trading standards or the FCA before agreeing anything or better still call there bluff and let a court decide if there actions are legal. Guarantee they wont rely to this post with anything other than bull !
May 25th, 2022

Predatory practise, threatening and abusive. They do sneaky things like stalk your socials and breach privacy laws
Jan 12th, 2022

Payed of debt straight to a vet and they still calling me apparently my debt went up NOT PAYING ANYTHING ELSE THAT I OWNED bullying people for the past year i didn't said it was witheld for a year !!!!!! All I said I've payed straight my debt to a vet and dsl still calling me after 7 months saying my debt went up I'm taking this to a trading standard Your company doesn't have a clue what people are thru this days not having money or work or feeding children on cans or don't have a money for nappies I will be happy to talk to manager but not paying a penny
Dec 20th, 2021

Absolutely horrendous service, the management is incredibly patronising. He behaves like a secondary school bully, lacks people skills and he is clearly In the wrong field of work. Payment went from 66.10 to 182 even though I paid 50 pounds. There's a reason why the reviews are so bad and the company has constantly been labelled as bullies.
Sep 22nd, 2021

Harassing my receptionist at my workplace (dental practice!) pursuing a PRIVATE debt with a vet. This claim is subject to a legal dispute and a complaint with the Royal College of Veterinary Surgeons.You are NOT allowed to call my workplace several times in pursuit of a non work related debt. Unbelievable nasty!
Apr 14th, 2021