Narali Yoga Studio

My husband purchased a one month unlimited class pass with Narali Yoga and we are quite appalled at what has incurred. He attended one class a couple of days after purchase. The following afternoon he injured himself quite severely, slipping a disk and has been told it will take a significant time to recover. We contacted Narali Yoga with all the above information, requesting a refund as he is not able to attend any classes and due to his nature of work we are not based in one place long enough to potentially use it later on once recovered. My husband offered to cover the cost of the first and only lesson that he attended, however we were told that we dont do refunds. This is appalling. Surely each circumstance should be taken into account, and considering these circumstances a refund should and would be given by decent consumers. This was not stated prior to purchase in any terms or conditions either, we have attended many Yoga classes with different companies but none have behaved in this manner. This kind of attitude says a lot about a company and it is very poor customer service. There was absolutely no consideration given to my husband as a customer. Sadly we will not be using Narali Yoga in the future or recommending them to others.
Apr 17th, 2023

Apr 16th, 2023

Best yoga studio in Altrincham! would recommend
Feb 12th, 2023

Recently started yoga- absolutely love it. Rania, Jules Gareth and rest of team are amazing. Good for mind body and soul. Highly recommend.
Jul 2nd, 2022

Apr 28th, 2022