Phanthong Thai Restaurant

Went to this lovely restaurant last night for family birthday celebrations. The staff were lovely and the food was amazing. My husband had vegetable spring rolls to start with although nice he did comment that th sweet chilli sauce lacked in flavour. Mains I had Duck in tamarinds sauce with Cashew nuts with egg fried rice and I have to say it's the biggest portion of duck I've had in a restaurant I was pleasantly surprised, although would have liked more sauce to cover the rice. Husband had chicken stir fry with mushrooms, garlic and chilli. He found it nice although the texture didn't quite feel right. Dessert was 2 scoops of honeycomb Ice cream but the ice cream itself was vanilla with honeycomb as there was no flavour and for the price paid want all that impressive Would recommend
Apr 11th, 2023

I have not been here for over a year and really enjoyed it in the passed , but today I was a bit disappointed not the same ! Has there been changes to the management or chef !!
Apr 2nd, 2023

I have been a loyal customer to this restaurant for the last five years! The last two times I ordered food, it tasted awful and I received my orders very late! It is sad to see they fall from such a high quality restaurant to what they are today! I also called them to ask why there was a delay and was replied inappropriately!
Mar 31st, 2023

Mar 19th, 2023

Today, I decided to place an order over the phone for me to collect. Upon arrival I went into the restaurant and was ignored for some time. During which the lady looked at me 3 times, I said "hello how are you" (with 3 different volumes) and was ignored each time. She then picked up the phone, I brought it up to her and said "I feel as if you are ignoring me" she replied "I'm busy yeah". I was very unhappy. She then left to go collect my food from the kitchen. When she returned I thought that perhaps she didn't understand that I had been trying to get her attention and so asked her if she was aware that I had greeted her and that she ignored me, she said yes she was aware. I asked why she ignored me and she said she would get the manager. The situation quickly escalated, as the manager arrived and I asked if it was a language barrier we were having or if there was another issue. I explained I was only saying hello to her and didn't understand why I was being ignored. He told me to take my food and asked me if I was going to pay cash or card. I felt he dismissed the situation and repeated my question. Manager stated "if you don't take your food, you will be banned". I was in shock! "Why am I going to be banned? I simply explained that I am not happy with today's services and your response is banning me?" seeing that I have been coming here for over 5 years now I felt very hurt with what was happening. This restaurant has been where my family and I make our celebrations for years! A lot of special moments occured in here, so the fact that the manager was so quick to threaten to ban me caught me by surprise.... The manager told me again to take the food. I said I would not be threatened into it and I would only take the food if he reduce the price as an apology for their behaviour today. He declined, told me I was banned and to not return. I left.
Mar 16th, 2023