Altrincham Medical Practice

You never get to see the doctor! After hours of waiting for an appointment, the receptionist will tell you it's all booked up. I was referred to a pharmacy because I wasn't sick enough - full of cold, chesty cough for day.
Mar 31st, 2023

Cant book all the time Call 8am no one pick up the phone til 9am , then told me booking is full , call back at 2pm . Then I call at 2pm and I wait 50mins and been told is fulling book.
Feb 22nd, 2023

It is almost impossible to get an appointment at this practice. The online form doesnt work for me apparently and there are no none urgent appointments available. You have to stay on hold for over 40 minutes at 08:00am to get through and more than likely all appointments have gone. If you get an appointment it means you have to wait by your phone for an entire day for fear of missing the call back. I worry for vulnerable patients, those with mental health conditions who simply couldnt face this process. And I have no idea how people are supposed to catch cancer early if you have to face the urgent appointment scrum to get potential early cancer symptoms checked out. My daughter had a terrible cough that went on for weeks, she needed antibiotics and I knew that but I had to leave it even longer until she had crackles on her lungs because I knew I wouldnt even be seen without it. She suffered for weeks longer than needed, she was 4 years old at the time. I was diagnosed with ADHD but had to go private as a GP at this practice asked me whats the point in diagnosis at my age, I was 37. Horrible. Find a different GP practice as we will be.
Feb 21st, 2023

I've never seen a doctor here for 3 years not a bad thing but the team they have in place covers every need I've just seen a wonderful nurse Heather absolutely brilliant so helpful and reassuring
Feb 1st, 2023

It pains me to give poor review to my fellow medical profession. I am a NHS dentist , We went back to normal operation from Aug 2020 doing all treatment face to face . Most dental emergency / pain appointments are seen on the day or next day . It has been impossible to get even a phone consultation without waiting ridiculous amount of time . I had to accept a time that I was working. One call came when I was doing consultation and that was it, I didnt get another call. This is NOT how I or my colleagues treat our patients! You need to ask yourself why are you in a health profession if you dont care ? I also need to bring up a traumatic experience several years back when one of clinicians insulted me ,spoke to me in a demeaning manner over the phone, accusing me falsifying my symptoms and not turning up for appointments . Firstly I missed none of your appointments . Secondly being in the medical field I do have the basic pharmaceutical knowledge . Mefenamic acid and Transamic acid are NOT the same and they can be prescribed together. I was struggling with bleeding 28 days out of a month, being a single mother and working in a high stress environment looking after thousands of patients of my own. Convinced of herself that I was making it all up, I was refused the medicine I needed . Your appalling attitude and ignorance astounded me. Please Ms GP I hope you are up to date with your CPD as this incidence seriously called into question your medical competence. If showing the minimum human decency proves such a task, please get out of medicine !
Jan 18th, 2023