HILL & HILL The Jewellers

Apr 26th, 2023

What a lovely experience with Hill & Hill. Took in sentimental jewellery to be completely redesigned. Jo was so helpful and professional, she listened to what I wanted and the finish piece was just amazing and itll be something Ill treasure forever. I would 100% recommend this jewellers all of the staff were so lovely and friendly and seemed genuinely so pleased to see the finished piece. Lovely jewellers
Apr 24th, 2023

Had the best experience in Hill & Hill, the staff were all amazing in helping us choose my engagement ring, there was no pressure and only genuine kindness/excitement. We were made to feel at ease by all the lovely ladies!! The ring chosen admittedly I am biased but it is absolutely stunning, all of the rings brought to try on were sensational!! The perfect customer service, perfect options brought, absolutely beautiful jewellery. I cant thank you all enough for making such a special moment even more special! Thank you, x
Feb 7th, 2023

Today I received back my beautiful, sentimental ring which Hill and Hill Jewellers have repaired perfectly. I have been without this ring since the beginning of November because foolishly I went to another Altrincham High Street independent initially who I didn't realise don't repair jewellery themselves they send it off. After weeks of no contact from them about my rings and constantly going in to chase I was told story after story, excuse after excuse about delays due to their repairer moving offices, then Xmas parties etc...but when I did finally receive it back I wasn't happy about one of the claws being raised and subsequently catching on fabric. So off it had to go again to be altered. When it came back, initially all seemed good but then within 24 hours 2 claws which had meant to have been checked had literally snapped off. After returning the ring again and losing complete faith in the initial jeweller I opted to take a refund and go to elsewhere, that being Hill and Hills. Their service has been fantastic, and absolutely second to none. They have been completely transparent in terms of repair times and their customer service has been amazing. No chasing them, week after week, they did exactly what they said they would do and for at least half of the cost of the previous jeweller. They will now be my 'go to' Jewellers. Its OK have prosecco on tap when you walk through the door of a shop, and larger than life characters telling you what they can do, but sometimes this is a misleading front, and I've certainly learnt my lesson. Hill and Hill are professionals in their field and their service, skills and professionalism have proven this today, thank you guys.
Jan 7th, 2023

Just want to shout from the rooftops about how fabulous Hill & Hill The Jewellers are. Im not friend nor family so this really is the most genuine review. They were amazing over the phone on my first enquiry, and then more so when we called in to book an appt. They made up a gorgeous gift box for my daughter with her appt card as her ear piercing was a Christmas gift - complete with glittery star confetti, tissue and ribbons! They were so knowledgeable, reassuring and patient with my daughter, had a fabulous choice of earrings and she had a full 45 minute appointment to herself in a really lovely lounge area and private upstairs studio complete with all the privacy and mirrors every little girls heart would desire. I was even surprised to find this much nicer experience was no more than I was quoted for the shop window experience Claires offers. Ive witnessed several times now the care they have taken in helping customers, choose jewellery for themselves or as gifts at varying price points and would absolutely make them my first choice for purchases in the future. How fabulous to have such a traditionally customer focused business that really seem to care in our town
Dec 31st, 2022