Randalls Jewellers Altrincham

Excellent customer service and very friendly staff. Went in today regarding reshaping a ring and they were very knowledgeable and were able to do it in a very reasonable time. Couldnt recommend Martin, Kiki and Sonia enough at Randalls of Altrincham.
Mar 30th, 2023

Sep 24th, 2022

I took two of my rings to Randall's in November last year. Initially I asked for a quotation for repairs but after two weeks, several unanswered telephone calls (with no ability to leave a message) I went back in store to chase. I was told that their jewellery who carried out repairs was moving premises and had not told them about it which I found to be odd but after chasing him they offered me a quotation. I had no other price to compare it to and as they'd had my rings already for 2 weeks with no action I decided to go ahead. I was told they would be back within a fortnight. 2 weeks later after receiving no further updates I went back in store to be told they hadn't been done. But after yet another phone call they promised they would be back the following week. I went in again to collect them but it became apparent that the class on one of the ring had been left elevated so it was catching my clothes. I mentioned it and they agreed to have it sent off again to a different jeweller to get the issue rectified. They promised some urgency as I had been waiting for weeks by this point and a few days later i got a call to say it was back. After collecting it and only wearing it for 24 hours I noticed some sharpness on the ring and after closer inspection it became apparent that 2 of the claws had completely sheared off. Again I returned to the store. I was offered a further repair by yet another jeweller however at this juncture I had completely lost faith in their promises and workmanship. Luckily I didn't lose any diamonds from the ring when the claws snapped off but this could easily have happened. I was given a refund and took my business elsewhere. Not only have I gone on to receive fabulous service with a neighbouring jeweller the cost was significantly less than Randall's price. The staff at Randall's are all very nice, but their failure to keep me updated, resulting in several trips into store, lack of availability and lack of knowledge about their repair guy, like not knowing he was moving premises came across as very unprofessional. I would not recommend for jewellery repairs at all.
Feb 1st, 2023

I decided to stay local and visited Randalls to have a ring re set. To call it a shop simply does not do this little gem justice. Apart from being filled with gorgeous, individual and exquisitely well made jewellery you can also discuss designing individual pieces. You get a sense of the integrity and values of the place and Martin, Kiki and Sonia make you feel like the most valued customer each and every time you walk in and throughout the whole professional process. The whole experience was very easy and I am more than happy to recommend and also support local businesses when they are this professional. Thank you!
Sep 14th, 2022

Lovely Jewellers. Martin and his team are very helpful and will do anything to help you. Even when ive broken my jewellery they do everything they can to help. I would always recommend them.
Jun 16th, 2022