Burrito Picante

The burritos are really bland. Plenty of slow cooked chicken but its tasteless. I have to make them taste of something by adding jalapeos and sauces from home.
May 3rd, 2023

Appalling customer service. Me and my partner was totally ignored for 5 minutes initially. I would understand this usually however the shop had only one customer eating in. Finally when we was acknowledged the lady and man behind the counter where busy speaking back and forth with one another and totally failed to engage with us on what we would like in our burrito. They had also ran out of many options again understandable but this would of been nice to know before placing the order. During the process of putting the chicken into the burrito they had ran out of what we ordered they could of told of this beforehand but they failed to do so. So the lady serving decided to mix the chicken they had into one burrito which was gross! I dont usually leave reviews however this service and quality of the food was so so bad I felt compelled to leave a review. The burrito at the bottom was soaked in watery sauce from the beans and made the whole burrito soggy. This whole experience was a disaster. A highly recommend caring more about quality control and your actual customers rather than bragging about become a supervisor to your colleague
May 1st, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 29th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 3/5 More
Apr 20th, 2023

The vegetarian burrito I ordered was full of chicken and had to be thrown away because I don't eat meat. After calling and being told the manager would call me and provide a refund, I never heard from them. I called several times and spoke to two different staff members who repeatedly told me to wait for a call back from the manager. I never heard back and was never given a refund. I ordered a large vegetarian Jackfruit burrito and small nachos from Burrito Picante on Tuesday evening 21st March. It arrived close to 9pm. The nachos came with unmelted cheese and instructions to microwave them. This, as the label explains, is to keep them from getting cold and soggy during delivery. They usually come with the toppings (guacamole, sour cream etc) in separate containers so that you can add them after microwaving without them getting hot. On this occasion, however, the toppings were already poured onto the nachos with the unmelted cheese and so had to be microwaved along with the nachos. Not ideal, but not a big deal either; it was still tasty, though I do think it could use a little more cheese - after the first layer its all dry tortilla chips underneath. The real issue arose when I tucked into the burrito. It was a bit cold and less flavourful than usual but was packed like I always expect from Burrito Picante. Ive ordered this many times before and usually love the flavour and texture of the jackfruit they use. After a couple of bites I began to realise that I wasnt eating Jackfruit at all, I was eating chicken. Now Im a vegetarian who hasnt eaten meat in 6 years (until now), but I do still recognise the texture of chicken in my mouth and having eaten their jackfruit many times - I knew this wasn't it. Some of my meat eating housemates inspected it as well and confirmed that it was definitely chicken. Disappointed, I called Burrito Picante to inform them of the situation and see if I could get a replacement sent over but as it was just after 9pm no-one answered. I called the next day and spoke to a member of staff who took the situation very seriously and said I would be provided a refund by the manager. She said they had a new manager who was still learning the ropes, but she apologised and said she would message the team whatsapp chat about it. She asked me for my number, which I gave, and said the manager would call me the next day, likely in the evening. I waited for the call but it never came, so the next day (Friday 24th) I called the store again and spoke to a different staff member. I caught her up on the situation and she suggested that I might have confused the jackfruit for chicken, but I explained that I had it was definitely chicken and that I still had the burrito wrapped up in the fridge if they wanted to inspect it themselves. She said the manager was off until Sunday and assured me I would be called then and offered a refund. I gave my phone number again and waited for a call. Sunday came and went and I never received a call. I called back on Tuesday 28th and spoke to the staff member I had initially spoken to on Wednesday the week prior. I explained I still hadnt received a call. She was apologetic and professional and told me she would get the manager to call me back shortly. Weeks later I still havent heard from them or been provided a refund. Im sorry to write such a negative review as while I have found Burrito Picante in the past to be a bit inconsistent in quality and have had orders canceled without reason before, Ive often found their burritos delicious. Mistakes are inevitable from time to time and can empathise with anyone starting a new position and the challenges that must bring, abiding to dietary requirements really should be the number one priority for any restaurant or takeaway, and the poor customer service (not to be blamed on the staff members I spoke to) I received was unacceptable. Based on my last experience I will not be ordering from Burrito Picante again and cant recommend that any vegetarian or vegan does either. Dietary restrictions: Burrito Picante did not meet my dietary restrictions. I ordered a vegetarian burrito and received one with chicken meat.
Apr 21st, 2023