HSBC

Feb 25th, 2023

A very unpleasant experience, received the approach of "how not to resolve a customer inquiry" or "send them away asap".. the worst branch compared to the other banks I use. The front desk personnel (she/her) did not even know their own company regulations, and went through a door to check with someone (?) and only to come back and advise the same: "we can't". Is it a customer's job to teach them how to do their job? I didn't think so. I was highly frustrated with my experience from this lady on 23 dec 2022, and will be going back as soon as they re open, perhaps even to file a domestic abuse prosecution as per the Act of 2021 statutory guidance. A word of polite recommendation to these persons: At least try to be kind and reasonable to understand the customer, first. It is for free, and you would only benefit from this. Zero star rating. Go to other branches where possible.
Dec 31st, 2022

Never opens on time. The machines inside the branch are always broken. Staff is always busy having coffee breaks instead of helping customers. AVOID AT ALL COSTS!
Dec 23rd, 2022

Finding an HSBC bank that is still open these days is like finding dinosaur that is still alive in the present day.
Oct 4th, 2022

Its the busiest branch but as soon as I get the appointment its so smooth and convenient. Shout out to Jayne Oliver the most sweet and accommodating attending our concern very helpful and relaxed, she even kept update with the process and replies quick to all my email concerns .
Sep 8th, 2022