Testo Ltd

Urgent Warning . Note to all Gas Engineer. Do not every buy a Testo Flue Gas Analyser, Ive been in the plumbing, heating gas industry for over 22 year. I sent in my 14 month old flue gas analyser for a calibration and a new charger plug after i misplaced it. I was informed at the door of the service centre there is a cost of 109.00 for the calibration of the device, around 40.00 for a the missing charger, i also paid 50.00 for a 3 hour turn around which was fine. After they serviced the device, I was given nearly a 400.00 Bill which included surcharge's for service plan which apprantely come with the device but no one has previous mentioned, nor did any documentation state this when the device was new. They inform if the device is over 18 month old date of manufacture, note not the date you purchased it there will at 75.00 surcharge ontop to recouped the 1st years service they didn't make money from the customer. I have a proof of purchase date to state the device is then 14 months old. There management is not interested and still applied a surcharge's.I have proof of this from the invoice I was made to pay. Again do not use these Con's the FGA device itself it good but the customer services is terrible. I would have been better of buying a new FGA machine every year instead of a service as i know expect they will add on random hidden cost they just add on. These cost works out each year as much as a new unit. Absolute joke, that I have decided to sell my calibrated device and revert back to a New Kane Flue Analyser I've used for nearly 20 year
Jul 18th, 2022

Got a set of the pressure and temp probes, and love them, very easy to connect and use and saves a lot of time and effort walking back round to where the gauges would of been connected, I can work on the other side of the chiller or from the van and see what my system is doing. Highly recommended.
Oct 9th, 2022

Great range of instrumentation and staff that are always going out of their way to help.
Sep 29th, 2021

I'm using Testo instruments especially combustion analysers for over 13 years and I won't change them for any other manufacture, due to reliability, design and convenience of use, very pleased with it. Recently my 330-2 LL had broke down (for first time, on site after 8 years of use, luckily this minor instrument failure didn't affect my commissioning) took to Testo Ltd. for repairs, and the team at Testo has dealt with this issue quickly and very professionally. Big Thanks to Them . After all, I've decided to purchase new 300 series commercial combustion analyser, so I can keep one as a backup when one of them will be sent for the calibration, or repair, no downtime and no stress. Thank you so much Testo.
Sep 8th, 2021

Worked with this company for years, great range of reliable products and staff that always want to help with after sales support when asked.
Jul 30th, 2021