Pure Laundry & Dry Cleaning

I took a dinner suit and white jacket in to be cleaned for our hoilday. The dinner suit was fine but my white jacket was now off white with a stain on the arm which was not there when I took it in. I phoned to complain and the guy working called Sean asked me to take it in, I explained that we were leaving for our hoilday in the morning and it was now 5pm. He said if we took it in he would stay late and deliver it to my house later that night which he did. At 7.30. Although my jacket is still off white I wanted to thank Sean for going above and beyond to try to resolve the problem. I'm sad my jacket is not as perfect at before I had it cleaned , but I feel strongly that Seans service was outstanding. We live in Ash so not local to Alton Thank you Sean .
Aug 28th, 2022

Expensive, poor and unapologetic service! I used Pure to dry clean three formal outfits. All three of the trousers had tram lines, had shrunk a little and had sticking zips. One of the suits was more important than the others, the trousers were tram lined, the zip was stuck and the jacket had a bubbling appearance. I returned to have things rectified whilst I waited and when returned, there were further tram lines on the back of the trousers meaning they needed to be re-pressed. I received no apology and a slightly surly and shrugging response. I will never use the service again and recommend avoiding!
Apr 3rd, 2023

Love this place and have used many times over the past 15 months. Have got stains out that other dry cleaners haven't. Manager very knowledgeable about fabrics and types of cleaning (she will be very open about what is and is not possible and any issues that could arise). Garments always ready on time and a really pleasant and clean shop. Would thoroughly recommend. Service: Special care fabric cleaning
Dec 25th, 2022

Had a blanket and suit jacket cleaned. Fairly good quality but quite expensive for the quality completed
Dec 10th, 2022

Absolutely awful.Curtains not ironed properly but even worse the lining are left longer than the curtains.What a disaster
Sep 2nd, 2022