Boots

Local Boots not to large but a good choice of goods. Still offering a good range of health and beauty care as well as walk in flu vaccination. No longer offers Covid Vaccination. Crewe photo boths for printing fro mobile not always open and can be temperamental. Don't always recognise phone even if used before.
Apr 28th, 2023

Full of jobsworths. Seem always to have to order my prescription. Pretty useless.
Apr 21st, 2023

Apr 12th, 2023

Friendly and helpful staff always willing to help and advise.
Jan 18th, 2023

Be warned the Pharmacy staff are rude and belligerent, lacking in customer service skills. I politely enquired around 14:20 today why the price of a product had increased and could it be double checked (when told the total amount to pay). The pharmacist glared at me giving a rude curt response. I politley asked if she could look up an alternative brand product in case it was cheaper (otherwise I would just buy the original for the price stated). She then gave attitude, huffed and stormed off. The customers behind me commented on how rude this particular Pharmacy lady always is. She proceeded to come back with a senior pharmacy colleague who was immediately confrontational "tell me who else here has served it to you for a cheaper price here and when..." without her understanding the situation. I started to answer the question confused "ive been here on weekends" to be quickly cut off with "well FIRSTLY were not even open on Sundays.." I swiftly physically stepped back in shock as I became aware this was becoming an unneccesary confrontation/attack by them both and stated "I am not here to battle about prices" "I have no issue" "I was not upset I just politely queried the price". It became upsetting and intimidating being set upon like this in public, I stated that I was going to leave the store as they were creating an issue/scene out of nothing and I was starting to feel upset and embarassed. The lady behind me also directly criticised the staff for how badly they had treated me for asking a polite question and that she was to leave the store too and go elsewhere. A very bizarre and belligerent response from Boots pharmacy staff and wholly unnecessary. All that was needed from the first lady was "sorry perhaps the price may have gone up, I have double checked it, would you still like the product?" I would have said yes please, paid and left. I implore Boots management team to provide some basic customer service training to the pharmacy staff or you will lose more customers.
Jan 18th, 2023