Enchanted Village
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Alton Towers, Enchanted Village
Alton Park, eng ST10 4DB - (300) 332-1422
Chamber Rating
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Max Polson
Had an overnight stay in the Enchanted village / woodland lodge. The lodge was amazing. Lots of surprises for the little one and lots of room / space. There were play parks en route to the lodge which my daughter loved. We also ate at the crooked spoon the next morn for breakfast. Great freshly cooked food. We had a day ticket to splash landings and followed up with a pre booked meal at the rollercoaster restaurant All the staff were extremely friendly. From the check in people, bar staff, entertainment and restaurant staff. Everyone had a smile on their face! I noticed people commenting on prices. The drinks were very reasonably priced. The meal at the restaurant was 50 for 2 adult meals, a childs meal and 2 drinks. Which as its not an everyday experience I think is not bad at all! Overall fabulous experience!!
May 3rd, 2023 -
Neel Byrom
Visited on Weekend Wait time 1030 min Reservation recommended Yes More
Apr 30th, 2023 -
Shawnee Dudgeon
Apr 24th, 2023 -
Kimberley Smith
4/5 stars. The lodges are absolutely beautiful! Very comfy beds, really warm to stay in and extremely peaceful! The lost star is purely for the lack of good food and the restaurant. A group of us went up for dinner and were told there was no room for us (most tables were empty!!) The lady then told us the only way we can get food is if we deliver room service. They wouldn't even allow us to eat our dinner on the tables outside the restaurant (F knows why!?) It was a beautiful day, not cold, not raining. Think she was just in a mood! So we went back to our lodge starving, ordered room service which said it would take up to 1 hour for our food to arrive. 1 hour and 40 minutes passed and I found myself walking around to the restaurant to find out where our food was and why it was taking so long! Bumped into the delivery man on the way around, he was lovely! Extremely apologetic and really kind about the whole situation. He walked me around to the manager so I could make them aware of the whole situation and the manager was kind of rude. At this point, it's just passed 9pm and I have a hungry and tired 4 year old, aswell as myself, hungry, pregnant and so tired! Apart from the whole food situation though, this is a really beautiful place to stay. (There's pubs and restaurants in the local town to go to instead) The two people who came in to clean our room while we were at the theme park did an excellent job too! Thank you Abi & Nelly for respecting our belongings Will definitely be using these lodges again! Thanks guys x
Apr 12th, 2023 -
jagadeesh kellampalli
Visited on Weekend Wait time No wait Reservation recommended Not sure More
Apr 11th, 2023
Contact Info
- (300) 332-1422
Questions & Answers
Q What is the phone number for Enchanted Village?
A The phone number for Enchanted Village is: (300) 332-1422.
Q Where is Enchanted Village located?
A Enchanted Village is located at Alton Towers, Enchanted Village, Alton Park, eng ST10 4DB
Q What is the internet address for Enchanted Village?
A The website (URL) for Enchanted Village is: https://www.altontowers.com/short-breaks/enchanted-village-woodland-lodges/
Q How is Enchanted Village rated?
A Enchanted Village has a 4.4 Star Rating from 377 reviewers.
Ratings and Reviews
Enchanted Village
Overall Rating
Overall Rating
( 377 Reviews )Max Polson on Google
Had an overnight stay in the Enchanted village / woodland lodge. The lodge was amazing. Lots of surprises for the little one and lots of room / space. There were play parks en route to the lodge which my daughter loved. We also ate at the crooked spoon the next morn for breakfast. Great freshly cooked food.
We had a day ticket to splash landings and followed up with a pre booked meal at the rollercoaster restaurant
All the staff were extremely friendly. From the check in people, bar staff, entertainment and restaurant staff. Everyone had a smile on their face!
I noticed people commenting on prices. The drinks were very reasonably priced. The meal at the restaurant was 50 for 2 adult meals, a childs meal and 2 drinks. Which as its not an everyday experience I think is not bad at all!
Overall fabulous experience!!
Neel Byrom on Google
Visited on Weekend Wait time 1030 min Reservation recommended Yes More
Shawnee Dudgeon on Google
Kimberley Smith on Google
4/5 stars. The lodges are absolutely beautiful! Very comfy beds, really warm to stay in and extremely peaceful!
The lost star is purely for the lack of good food and the restaurant. A group of us went up for dinner and were told there was no room for us (most tables were empty!!) The lady then told us the only way we can get food is if we deliver room service. They wouldn't even allow us to eat our dinner on the tables outside the restaurant (F knows why!?) It was a beautiful day, not cold, not raining. Think she was just in a mood! So we went back to our lodge starving, ordered room service which said it would take up to 1 hour for our food to arrive. 1 hour and 40 minutes passed and I found myself walking around to the restaurant to find out where our food was and why it was taking so long! Bumped into the delivery man on the way around, he was lovely! Extremely apologetic and really kind about the whole situation. He walked me around to the manager so I could make them aware of the whole situation and the manager was kind of rude. At this point, it's just passed 9pm and I have a hungry and tired 4 year old, aswell as myself, hungry, pregnant and so tired!
Apart from the whole food situation though, this is a really beautiful place to stay. (There's pubs and restaurants in the local town to go to instead) The two people who came in to clean our room while we were at the theme park did an excellent job too! Thank you Abi & Nelly for respecting our belongings
Will definitely be using these lodges again! Thanks guys x
jagadeesh kellampalli on Google
Visited on Weekend Wait time No wait Reservation recommended Not sure More