Well Alnwick - Infirmary Close HC

Always takes ages. Prescriptions are never ready when they say they are.
Jan 31st, 2023

Brilliant service today from a lovely lady called Jodie , helpful and professional .. thanks so much
Nov 2nd, 2022

Insufficent staffing means patients and customers left waiting and phones not answered.
Jun 26th, 2022

Everything was going fine until December 2021 my monthly prescription never turned up since then it has been wrong it is now may 2022 and its still wrong,I have had to phone every month to speak to others to sort this out and still it continues to be wrong,last month I never even bothered phoning because I was that sick of it being wrong only because I had spares,this again was through it being wrong yet again.The stress and anxiety it puts onto others some have no idea,I am severely disabled and rely on these tablets to get me up and mobile,I have been told they were not on repeat prescription despite taking them and receiving them for years,then every month something has been missing or they have never turned up,today I will have to wring yet again because my monthly prescription never turned up yesterday.I am on about 31 tablets a day for pain relief nerve damage and other symptoms.I have given this pharmacy every chance to sort things out I know they are busy people and dealing with many others put just how much does others have to put up with before things are corrected,because it takes a toll on others.
May 12th, 2022

Never have the repeat prescription ready, tell me it's there when often it's only part filled. This is a rural area and I have had to make three visits to finally get my prescription filled. The staff are nice, but the service and never answered telephone make it a terrible experience. The 1 star is for the staff, if I could have given 0 I would have.
Dec 13th, 2021