Northumbria Coast & Country Cottages Ltd

Feb 18th, 2023

DO NOT USE THIS COMPANY. Northumberland cottages / Sykes ownership have cancelled our summer holiday with no reasonable explanation. Refused to even discuss or provide any compensation or compromise. Staff act as if its a haircut appointment thats cancelled not a family holiday. Point blank refuse to let us speak to a manager.
Feb 8th, 2023

Dec 16th, 2022

Sep 18th, 2022

DO NOT USE THIS COMPANY OR SYKES COTTAGES. These companies left us for 6 out of the 7 days of our Christmas week holiday without heating and hot water! Horrendous customer care during the holiday, abysmally lacking in any form of professionalism, no apology given, no contact from any member of staff above a customer services assistant. It is shocking that they are allowed to walk away from their customer complaints shirking any kind of responsibility for their complete lack of customer care. If you experience any problems they are incapable of liaising within their own company, let alone sort our your problem! Their stock answer to dealing with your complaint is to give you the owners details and recommend taking legal action against them, even if the problem does not stem from the owner, but is due to NCCC and Sykes' woefully bad procedures in dealing with Property Management. Do owners who place their beautiful properties with them have any idea how guests in their properties are treated if they have an issue? Again, I say DO NOT RENT A HOLIDAY HOME FROM THIS COMPANY OR SYKES COTTAGES who recently acquired this 'local' company for their expertise, what expertise? Put them together and they are money grabbing numpties, stay away from them as you may end up having the holiday from hell!
Feb 15th, 2023