Nova UK Ltd

Great company .. a year old dicers white base lock broke! They sent a replacement no questions asked! Conscious company! Will buy always
Mar 23rd, 2023

Excellent service from Nova. My delivery got caught up in the Royal Mail strikes before Christmas but, when I contacted Nova, Lauren was so helpful and resent my item to make sure I got it in time. Very pleased with the product too. Would highly recommend Nova.
Feb 22nd, 2023

I bought the large dicer in April 21 and have been really happy with it. Part of it broke in Aug 21 meaning it was unusable. Nova kindly sent me a replacement part and it's been great. The same part has broken again so I have emailed them, left 3 or 4 voicemails and now I can't even get through to leave a message, just rings and rings. Not great customer service. Only had the gadget a year and bit. Please could someone get back to me?!
Jul 29th, 2022

When my nova dicer was damaged and I sent an email, Lauren Falloon kindly and promptly sent a replacement at no cost to me. Very few companies are this conscientious to their customers, and this is most appreciated.
Jun 27th, 2022

Unfortunately, a representative of yours at the Royal Cornwall Showground selling a whisk completely let this company down by being extremely rude and aggressive. My father and son(5) were watching your demo while I was checking messages on my phone from behind them, he noticed this and told me not to video him - in which I replied I wasn't, obviously I wasn't filming someone whisking water.... He then raises his voice at me in front of everyone around us including my 5 year old son and asks what was the point in him showing the whisk - I replied politely and said I had a gadget similar so I was aware of how it works but my father was watching and interested but he instead THREW all of the equipment and the contents of the bowls in the bins and used hand gestures for us to move on. My father was contemplating buying one and actually had returned for the second time to watch but after this was put off by this terribly rude and ignorant person. Not going to get many sales with an attitude like that!!!
Jun 27th, 2022