Thorntons

I bought chocs for Xmas present! Great product & service, delivery!
Dec 15th, 2022

Oct 16th, 2022

Jun 24th, 2022

Jun 9th, 2022

Disappointed in this company now, will not be using them again. In late November 2022 my wife ordered some Champagne truffles as a Christmas present. The order duly arrived and we wrapped and gifted the chocolates on Christmas Day. Soon after the gift was received the recipient pointed out to us that the best before date was the 8th December 2022. We were pretty put out by this and to be honest slightly embarrassed. We contacted Thorntons at our own expense on their 0345 help number to register our dissatisfaction. Not only were we told the truffles were advertised as short shelf life (if they were it certainly wasn't at all evident on their web site nor was any 'short-life' discount on offer unlike all other food retailers give) but if we wanted to return them then it would be at our own cost (pretty much not worth the time or effort and potential loss given the state of the postal service right now) and they would consider sending us a replacement box, which they could not guarantee would have any more of a best before date! There was no offer to replace the item, or any form of apology or offer of good will. My wife asked to register this as a complaint and she was told that Thorntons don't register complaints due to the value of the products. Thorntons seem happy to sell goods that are very close to and maybe even bang on the best before date at full retail price. Using their on-line web shop to purchase goods gives no opportunity to make a choice as to whether to accept the goods with a short best before date or not. At least in a supermarket we could have made that choice but the item in question is not readily available near us. Given the very poor customer service, lack of care, disappointing attitude and generally low quality business practices we will not be purchasing another Thorntons product again. We will also be letting our friends and family know of our experience, advising them to steer clear of Thorntons if they want a satisfactory purchasing experience, fair trading practices or any form of obligation from the seller. Caveat emptor, as the seller takes no responsibility for the goods they sell!
Dec 4th, 2022