Portland Medical Practice

Absolutely disgraceful place. I have been incorrectly diagnosed over the phone . As a result had to take private appointment elsewhere. I was okey for a while. Once the pain returned tried to contact the practice , 32 hours later still no doctor appointment or medication prescribed. I'll 100% agree with what many more people on here saying that this practice is badly managed with poor communication between departments.
May 1st, 2023

Awaiting a call back re a death cert, was promised a call back at 10.30 am. Called again at 2.30 and again at 5.15, was told the doctor had called me at 5pm. A lie as phone not rung and no notification. So Friday at 18.13 prior to bank Holiday and we don't know if being referred to coroner or not. Thanks portlad for adding to our distress
Apr 26th, 2023

Would give them lower if I could, years of battling to get help. I know I'm not the only one. Receptionist staff are rude, half the doctors don't care and hide behind a phone call so they can hang up. Gaslight you into thinking there's nothing wrong. They simply don't care and want to take home the pay check.
Mar 27th, 2023

Took my wife to the surgery for a blood test and to book an appointment for me to see a Doctor, I asked for Doctor Saaed if possible, the receptionist explained if I was prepared to see any Doctor I could have an appointment within 40 minutes, so I agreed that was satisfactory. While my wife was having her blood test Doctor Saaed rang me and said he could see me there and then. When he saw me he was very thorough, he explained why I was experiencing the symptoms I had and told me the treatment I needed. On the whole I found from the receptionist to the Doctor the service was exceptional, professional and very reassuring
Mar 25th, 2023

After suffering with mental health issues for 23 years and currently taking high dose medication 300mg daily for depression and sleeping tablets the practice charged me 30 and had me chase a form for 5 weeks. A form they eventually refused to sign at all. The university form was to confirm my illness, and enable me to access some support and reasonable adjustments. I called 6 times in all and waited 5 weeks to end up being told mental illness is NOT a disability. (via a post it note on my form) and when I asked for a second opinion I received a short cold call from a new Dr who has never met me, a new Dr who told me, that mental illness does not significantly effect studies? I explained my university class mental illness as a disability and that I am trying to rebuild my life and simply needed a signature stating my treatment and illness do impact on my life. The Dr on the call was obnoxious and coldly told me he would not put his name to my mental health significantlyaffecting my studies. Despite a recent consultation with another Dr at the practice in which I begged for help, instead it was recommended I access Dorothy Pattison's, as they have more time. Even though suicide and self harm we discussed. The Dr on the call wouldnt clarify when asked what he classed as significant. I outlined during the short call my struggles and difficulties with motivation, memory, concentration, tearfulness, anxiety, fear, days where I cant face the world, but still I was told he didn't like the word significant I asked for a second opinion from a Dr who has met seen me several times. A week later I called the surgery again, (6th call now) to be told the practice all agreed and my form for support from my university would not be signed. I have since been declined any help from my university on the basis of this. The lack of compassion is beyond belief. Portland Drs often wont see you in person, prescribing over the phone increasing meds to quieten me and now blocking me accessing support from university telling me instead to contact occupational health. May I add I have peers on much milder doses of medication that have had their forms signed by their GPs within days. The university has now declined me any support. I begged for help from a practice Ive attended since 2015 to be left out to dry feeling alone and desperate wondering if to continue my course, at 46 my life has been blighted by mental illness but according to Portland this is not significant enough, maybe I need to self harm? Attempt suicide? What equates to Significant? My lecturers and friends have seen my struggles with my work and my determination since September 2022 but Portland fail to see it after 8 years with them. I am hurt and seek to tell anyone with mental health issues to avoid this practice there is no compassion or care. Appointments which are rarely face to face are rushed, you never see the same Dr, follow ups dont happen, medication is sent to wrong chemists.
Mar 1st, 2023