Chess ICT

Can't speak to anyone on a phone. Customer Portals,options that aren't what you want. Customer tickets. Call backs in 24 hours. What a shambles.
May 3rd, 2023

Apr 24th, 2023

always check your addition costs. on a 17 a month deal , was a long time customer , all of a sudden i noticed i was being billed 5.66 for paper invoices that i have never even received, due to this i cancelled my direct debit because of the additional charges , still not receiving and form of invoice i got late payments times 2 (50) and a 6 fee for no longer using direct debit. disgraceful. after 40 plus phone calls got through to someone who said they woulf call me back, after 21 days still no call back. worst company i have ever worked with in a 25 year career
Mar 23rd, 2023

Very poor Service, never reply to emails, contacting them is impossible, Staff turnover is high, Completion of orders takes over 6 months. Looking to move back to BT now. They have more support and can handle orders better.
Mar 18th, 2023

Excellent Account Manager (Chris) - first class. IT is full of messy issues - thats life! - and so far Ive found Chess ICT to be really positive. And - update - new Account Manager (Shazad) is extremely professional.
Mar 14th, 2023