Ultrasound Direct Alderley Edge - Babybond

Very smooth service. Quick booking, very lovely, professional and polite staff. Wouldn't bother with NHS anymore and would always rather be back here if I need ultrasound.
Sep 2nd, 2022

Very fast and reliable service. Very friendly staff.
Aug 12th, 2022

Im still shaken from my experience this morning. I had an appointment at 11:05am, I got a call from head office at 11:14am saying I was late and that the appointment would be cancelled. I told her I was already in front of the clinic, she stated that I was late. I said that there were times I had also been delayed by the clinic and had to wait but it was OK, I would cancel, and could I get a refund, she said I would not get a refund. I then said well it wasnt acceptable and that I would go into the office to speak to a manager and she raised her voice saying I shouldnt step into the office, I shouldnt go into the office. I was so confused at the aggression and hate that this person was directing at me for being 9 minutes late. I went into the office anyway and met with the sonographer and receptionist who were a lot more understanding and spoke in a polite, humane way. I have made a complaint and asked that the call be listened to and escalated but been told the calls are not recorded. I dont believe that I should ever have been spoken to in that way. No one should. I cannot fault the people in the branch but the head office staff who surprisingly is a manager there needs to be retrained. There is no way a sustainable business can employ a staff who is so lacking in basic human manners or decency. She was rude, unpleasant and unprofessional. I wouldnt recommend based solely on this horrible experience.
May 27th, 2022

Feb 19th, 2022

Cannot fault this company. Very relaxed and friendly atmosphere and the photos and videos straight to your phone were wonderful
Oct 14th, 2020