FatFace

Fantastic customer service today! (And every day I bet). Alison, you were attentive, helpful, bright and friendly, interesting and - so importantly - interested! Bravo - what a fabulous ambassador for FatFace you are
Feb 22nd, 2022

Sad to say that whilst the staff are nice and so is the shop the awful way I was treated is a warning to others. Do not get anything delivered . 3 weeks 3 days ago I spent a couple of hours looking for a dress, and finally found one in FATFACE whist in Aldeburgh. I arrived without one of my suitcases so I found a dress but the colour was wrong. My size wasnt there but there was another colour. Hey said the lady you can buy both and then well see which you like and Ill refund you. I bought and paid for 4 dresses & paid for store delivery as I only had 1 dress with me for 2 weeks. FatFace never delivered the orders paid for. . 3 weeks and Evri]] still have not delivered my dresses despite being told you have them. Apparently your directors met Evri but no one ever got back to me. I asked every day if my dresses arrived. In the end I came home. We will refund you they just said. In all this time despite 20 personal visits into the store / phone calls I have only had 1 email above No follow up. No apology. No thought to keep me informed. So I have 2 dresses I dont want so wear and 2 still not here. I had to wash my dress at night and dry it because I didnt have anymore budget & FatFace] had my money in their account . The sales assistants as it turned out actually knew Evri were dreadful are are alway apparently appalling in #Aldeburgh Is it me? Or have large corporates just become so disgustingly complacent about customers that they dont even have the basic communication systems in place to treat people with respect? #
Nov 5th, 2022

Sep 25th, 2021

Very helpful and friendly staff. No purchases on this occasion
Jan 17th, 2020

Aug 23rd, 2019