Tesco Extra

Great staff are always so helpfull
Mar 31st, 2023

Good quality.
May 1st, 2023

I have now decided never to shop at this store anymore. They are a big disgrace and not trustworthy. Perhaps racist because this is my 2nd encounter with this store's customer service in 2years. They sold a dirty used Henry vacuum cleaner to me on Sunday 30th April 2023. I discovered this when I opened my purchase on the next morning at home on Monday the1st of May 2023, to my horrification!!! I immediately returned the vacuum cleaner to customer service and a Tesco staff member called Cagin was called to the desk, and when he saw the item he just said "sorry madam we cannot give you a refund for this purchase" without asking me anything. I said if you do not give me my refund you can keep the rubbish you've sold me and I would report this case. I told them to check their many security cameras to trace my tracks in their shop on that day and see how much money I spent in their shop. The price of the vacuum cleaner was 159 but I spent over 200 in that store alone on that day. Eventually they called in Wayne the store manager who said he agrees with Cagin the staff member who refused to give me a refund, but then this manager Wayne, said he would give me a brand new vacuum cleaner instead because they cannot refund my money. Really??? WHY??? I let them open this new box and tested it before I accepted it. My only compensation was that Wayne the manager carried the item to my car. This is how I got mistreated at my local Tesco SUPERMARKET in Addlestone. I told Wayne I would never shop there ever again because it's not the first time they have treated me so badly!! For all those reading this, my only advise to you is Check any boxed product you buy in any store before you walk away with it. They cannot be trusted. I am still very angry about this and I would take it further. Tesco could have avoided all of this if their staff were doing their work properly. I mentioned racist because I am Black and they think I must have changed the vacuum cleaner and that is why they woukd not refund the money. They would never have treated a white person in this way. I refer to my first encounter with this very Tesco branch 2 years ago.
May 1st, 2023

Apr 26th, 2023

Apr 24th, 2023