Charlotte Rowe Garden Design

Rude and unhelpful. Was looking for a Gardner and was abruptly told WE DO NOT DO GARDING WE DESIGN.. Would of appreciated a recommendation and politeness goes a long way.
Mar 24th, 2022

Best garden designer
Oct 18th, 2021

Jul 28th, 2021

Critical: Professionalism
Mar 19th, 2021

I don't usually write reviews and certainly not negative ones but sometimes it's good for an organisation to consider the brand damage they inflict upon themselves. There is no doubt that Charlotte Rowe's deigns are great but sadly the team lack communication skills. A recent enquiry was met with the worst response I've come across in a long time. If I treated potential clients with the same level of disinterest and barely concealed irritation then I wouldn't be in business. The conversation was one sided with the CR team very much on transmit. Send in your size of garden, we'll consider but too busy to even talk to anyone before 2021 etc, etc. No listening skills displayed, no questions asked. A missed opportunity as budget, opportunity and size of garden should be in their wheelhouse. What a shame and sadly an unfollow to follow!
Dec 2nd, 2021