Under The Clouds

Best eyebrows Ive had done! Theyre always accommodating when Im last minute at booking or walking in.
Mar 1st, 2023

I had an appointment booked for 10 am I arrived five minutes early and I was waiting there till 10:20 am just for my appointment and no one turned up the salon was closed what kind of service is this how can you trust such a salon they cant even commit to the opening times
Feb 21st, 2023

Services: Pedicure, Lash lift
Nov 21st, 2022

Do NOTTTT go here. Waste of time! I had my appointment booked a week in advance, turned up at 11:00 and the shop was closed lol. I can see that so many other people have had the same issue. They make up their own opening times, its ridiculous. I had to find somewhere else last minute. And of course no explanation, no reply on any platform (I messaged them on Instagram, and e-mailed.) Called and they wouldn't pick up. I was fooled by the nice-looking storefront, but don't waste your time.
Aug 24th, 2022

My experience was in November but after trying to contact the salon regarding my experience both by leaving a review on Treatwell, sending an email and messaging on Instagram, I feel that considering other clients, this needs to be said. I had a nice first experience at Under the Clouds. I had a haircut once, then I decided for eyebrows lamination. The second one was done by the owner I guess. At the end of Nov I booked eyebrows wax and tint and gel manicure( new service then). I came in and met a lady (i might be wrong but I sensed it's the mother of the owner) and a nail beautician. The atmosphere right at the entrance was difficult to digest. The way that lady was treating the beautician was making me uncomfortable and I was sorry for him. He did a great job and I loved my nails. Her comments and some hmm trust issues against him were awful. After the nails were done I was invited upstairs for the eyebrows to be done by that lady( she didn't introduce herself) She made it very clear I should not leave my bag with him downstairs. In a way I feel like her behaviour had some racist background...My eyebrows.. well my skin was burnt, literally burnt. Sadly I don't seem to be able to add a photo to the review. I did not see how bad it was until I left see it in a daylight. I had both of those treatments for a wedding a day after. I wanted to cry looking at myself in the mirror. I was disappointed to not hear back, not to even say sorry, but I asked for advice on how to make it heal faster. No reply. Good start but will not return. Services: Waxing, Eyebrow shaping
Feb 20th, 2023