Woolco (UK) Ltd

Great company.
Mar 17th, 2023

When you read this review, bear in mind Woolco advertise "24/7 emergency" response. They were subcontracted by our insurers Homeserve, after a leak detection visit by Polygon complete with infrared imaging, to repair our heating system today. The job is to replace and braze a leaking T-Junction under the floor which has downed our entire heating system. The appointment was for today. We started getting worried when they hadn't arrived by lunchtime. An engineer arrived this afternoon at about 3 and the plumber (who fully knew it was under concrete) told us he wasn't able to repair it because he couldn't use a Kango, and had to rush off to another appointment. Bear in mind this is a so-called emergency contractor who were booked in 2 days ago by Homeserve and provided with a survey stating that the pipe position was marked with yellow chalk on the concrete floor and they are now telling us they can only fix it in 4 days time on Monday. Why he even came out is beyond me. Total elapsed time is so far 6 days. If you have an emergency, it may be quicker to enrol in a plumbing course and do it yourself. So far we've had 2 weeks without heating or hot water in January in East Anglia with record low temperatures, and we have a young child. One star for finding our address. Service: Plumbing pipe repair
Jan 23rd, 2023

Had Woolco come out on behalf of Homeserve for block external drain. Tony arrived at the time slot I selected, called ahead and was polite/professional. Cleared the issue with drain, done a cctv check and then some advice how to prevent in future. All round a good job.
Nov 1st, 2021

Services: Plumbing pipe repair, Plumbing leak detection Positive: Professionalism
Jul 31st, 2021

Dean telephoned to say he would be with us within an hour and he was . Within minutes he located a manhole that must have been buried for 29/30 years once the soil and plants were removed from the area and the cover removed it was obvious where the blockage was . No amount of rodding under the other cover would have removed the problem . Thank you Dean . Service: Toilet repair
Aug 1st, 2020