Dr G M Bhat - Higher Heys Surgery

Myself and wife Roma always get well looked after by all the Doctors at this Practice and the reception staff. I phoned at 8am and got an appointment for 9.20am same day to see Dr Bhat Senior always a friendly polite helpful doctor treated me over many years. The same goes for his daughter Dr Alya Bhat and locum Dr Pervez Mussaffer. Many thanks for all your help.
Jan 15th, 2023

Great GP l, couldnt speak higher of her but the rest of the surgery has gone down hill massively, not sure theres even a practice manager so the surgery is run (from my understanding) by a GP, receptionists are rude 70% of the time, can only get an appointment if you ring at between 8am & 9am but no guarantees, you cant book an appointment for in the future. Midwives we saw were odd & acted like she was from war time. Avoid like covid.
Jun 12th, 2022

Aug 16th, 2021

I've heard a lot recently, people complaining about their GP practice - not me, this one should be commended. Wonderful service
May 31st, 2021

I rang up Friday morning for a same day telephone consultation I spoke with one of the receptionists who asked what it was for to which I replied it was personal and I only wanted to discuss this matter with the Dr. I then had a phonecall at 2.45pm to say that the Dr would not speak to me because she is unaware of how urgent the problem is. Regardless of how urgent the problem is I should be able to speak with my Dr (medical professional) about issues that only concern me and the person whom I wish to discuss it with, NOT RECEPTION staff. This is also mentioned on the practice telephone message before you get through. As stated by Dr Alliah herself on the telephone message we do not have to tell the receptionists what the problem is for and if this is such an issue then I suggest the message is changed. As a previous A and E receptionist turning patients away for not wanting to dicuss personal problems was not and is not acceptable and should not be tolerated in a surgery environment. So much for Safe, Effective and Personal care nothing at all personal about this!!!! A complaint will be going to PALS about this. Such a shame as pre covid this surgery was fantastic now all gp practices like to hide behind closed doors scared of every living breathing human.
Jan 28th, 2022