TSB Bank

It'd be nice if someone occasionally answered the phone - I cannot acheive what I have to do using their online banking (as the recorded message keeps saying) I need to speak to a human being, it's about time you realised that not everyone has access to on-line services / internet banking (like my 87 year old mother) and I need to speak so someone in the branch!
Feb 2nd, 2023

Could not get an answer on the phone line just saying busy at the moment all the time
Feb 1st, 2023

Poor. They just want you to do everything through using internet banking. Only one cashier station open. What's happening to the personal touch. I don't want to deal with a machine rather talk face to face if I have problems
Oct 15th, 2022

Had to travel out of town in order to speak face to face with a member of staff due to being blocked from online banking and unable to get through on the number given. Went to the Rawrenstall branch. Only 1 person at the desk, so a queue had formed. Another member of staff going down the queue asking what help was needed. Seen within 10 minutes, taken into a booth, met by Sakinder, who was extremely tolerant with me. Couldn't rectify the problem imitially through no fault of his. He was extremely patient and kept going with me ( I was ready to throw my phone ) . He wouldn't let me leave until the issue was resolved. Nothing but praise for the patience shown to me. Thankyou and thankyou for getting me back on line. I would never have achieved this via a telephone call !!!
Oct 13th, 2022

Never answer the branch telephone. Glad I'm leaving TSB next month.
Oct 8th, 2022