Kings Lounge

Just love the vibes, food, atmosphere and the music. Friendly staff.
Apr 24th, 2023

Apr 23rd, 2023

Dear Sir/Madam, I am sorry to say that I had a very poor experience at Kings Lounge in Barking, London, UK. Despite having visited the restaurant before, I was very disappointed with the service provided on this occasion, and it is unlikely that I will be returning. While the food was acceptable, the service was below standard. The server did not explain the price of the fish, and when we received the bill, we questioned the total. The manager who came to speak with us was unsympathetic to our confusion and instead accused us of lying about not being informed of the price. Despite our insistence that we were not told, the server lied and said he had explained that the price of the fish depends on the size of the fish available that day. We asked to speak to the owner, but even after explaining the situation to him, he made little effort to rectify the problem and only offered a small discount which we declined. Our issue was not about getting a discount but rather about not being informed of the prices, which were different from those on the menu. To make matters worse, the manager's behaviour was provocative and inflammatory, which escalated the situation unnecessarily. As my party and I were leaving the restaurant, the manager decided to shout out, "Goodbye, Aunty," which was an unnecessarily sarcastic and provocative statement. I found this to be completely uncalled for, and it left a sour taste in my mouth. As a black Nigerian business owner myself, I understand the difficulties that come with running a business, and I know that sometimes the customer is not always right. However, the way in which the manager and owner handled the situation demonstrates their lack of concern for their reputation and brand image. This is particularly disappointing, as I value the importance of a good reputation and brand image in any business. Overall, I was utterly disappointed with the treatment I received at Kings Lounge. I will never step foot in there again, nor would I ever recommend anyone to visit there. It is a shame that the management team could not handle the situation with more professionalism and respect for their customers. Sincerely, Esther
Apr 15th, 2023

Great selection of drinks ! Asian male staff, not very helpful. The female staff member
Apr 13th, 2023

Went there with friends for after party and a bouncer tried to eject me for no valid reason, the head bouncer had to interven and let me back in but but night was spoilt by then. I won't be going back there because there's a chance I'll do something stupid.
Apr 2nd, 2023