Foxtons St Johns Wood Estate Agents

Excellent agents who listen to your needs! So friendly!
Apr 2nd, 2023

Dec 19th, 2022

Adrian Sandu is the best agent I have worked with so far. Very communicative and understanding, he listens to your needs and tailors the properties to the clients mindfully. Highly recommend him, he made the apartment-hunting process much easier and stress-free.
Oct 23rd, 2022

I stayed in a short let in St. John's Wood through Foxtons during a temporary work assignment that brought me from the US to London. The service provided throughout the entire process was appalling and I would advise others to avoid Foxtons at all costs. Their worst offense was forcing me to vacate my contracted property 10 days early and providing no alternative accommodation or compensation to cover an equivalent property. Foxtons online search tool is useless as it is not kept up to date, so the majority of properties shown are not actually available. No one told me this until I was weeks into my search, wasting valuable time. Throughout my search and tenancy, Foxtons staff rarely answered my calls or emails (note that I was calling within their core business hours). When they did return my calls during my search, they typically did so at 3am my time despite knowing I was located in the US. When I moved into the property, I noticed major maintenance issues and immediately entered a request into their portal. The property was supposedly managed by Foxtons. These issues were never addressed during my tenancy, which was particularly shocking considering the astronomically high rent. A month into my tenancy, I was notified that I would need to vacate the property 10 days earlier than agreed due to a miscommunication with the landlord on the part of Foxtons. They were unable to provide alternative accommodation and did not provide any additional compensation to cover the higher nightly rates. Foxtons did refund the 10 days of rent, but considering the very late notice, this did not sufficiently cover the prevailing nightly accommodation rates by a wide margin. I was told this was my problem, even though this was Foxtons error by their own admission. The only reason why I used Foxtons vs. an alternative like Air Bnb was due to the security of having a tenancy contract, but this incident proved that Foxtons does not care about contracts or customer service and will take advantage of non-locals like myself. After I moved out, Foxtons continued to waste my time and money with their extremely delayed return of my deposit. I called and emailed them multiple times a week and received excuse after excuse, before finally receiving my deposit back nearly two months later. Looking at other reviews, my experiences are unfortunately common, demonstrating that Foxtons makes a regular habit of abysmal service. Foxtons has shockingly poor business practices, and once again I would urge others to avoid them at all costs as they will take your money and run.
Jan 17th, 2023

Appalling level of service from the St Johns Wood office. My interests were ignored long enough for the properties to be let out (despite multiple follow-ups), and I was then showed properties that had to be sold - doesn't take a genius to see what is going on. I have used Foxtons in the past, in fact my current flat was through them, but this experience has resulted in mistrust with the team. I don't think I can work with them for letting / buying in the future.
Oct 2nd, 2022